FAQ

WHEN WILL I RECEIVE MY ORDER?

TEMPORARY UPDATE:

Our warehouse is moving this month. Please, expect shipping delays. For all orders placed after 12/20, 9 am EST - we will restore shipping not later than January 3d (or as soon as possible).
All orders during this time get free shipping with code: “Free”.
Send us a message If you have any questions about your order.

HOW MUCH IS SHIPPING COST?

We offer free ground shipping on all domestic orders over $65 nationwide.
Any orders under $65 will have a small flat-rate shipping fee of $7.90.

DO YOU SHIP TO HAWAII?

Due to the local state law, pampas grass cannot be shipped to Hawaii. All other plants and ceramics and ceramics as allowed to be shipped.

DO YOU SHIP INTERNATIONALLY?

At this time we only offer domestic shipping.

DO YOU ACCEPT RETURNS?

Due to the fragile nature of our pieces, all sales are considered final and we are unable to accept returns. 
If your order arrives damaged, please contact us at
happy@thepampasgrass.com
providing detailed photos of the damaged item in order to receive a replacement.

HOW CAN I CONTACT CUSTOMER CARE? 

Our Happiness Team is available Monday – Friday 9am – 5pm EST via email happy@thepampasgrass.com, via text message +1 (646) 494-2907 or through our Contact Us form. Please allow 24 hours to receive a response via email.

DO YOU RESTOCK OUT OF STOCK ITEMS?

Our items are made by nature, therefore they sometimes can be in limited quantities. If you want an item that is out of stock, send us an e-mail at happy@thepampasgrass.com. We will let you know when that item becomes available again or we will recommend something else you’ll love.

HOW DO YOU PACKAGE YOUR GRASSES TO PREVENT IT FROM BREAKING?

We carefully wrap all items in kraft paper and secure it inside the box to prevent it from moving around. In some rare cases, stems can still break during shipping due to careless handling by the carrier.
If your stems got broken during the shipping please send us detailed pictures to happy@thepampasgrass.com and we will send you a replacement.

HOW TO CARE FOR PAMPAS GRASS?

Pampas grass is a wonderful dried plant that doesn’t require any maintenance. After you fluff it up, please put it in a vase without water. Keep it away from direct sun light and moisture. 

HOW CAN I MAKE PAMPAS GRASS FLUFFY?

When you take the stems out of the packaging, shake it a little to remove excessive fur and help the plumes open. After 24 hrs in a vase it will get back to its natural form. Letting it stay under the sun and wind for about 20 minutes will make the stems very fluffy.

HOW LONG DO PAMPAS GRASS AND OTHER DRIED GRASSES LAST?

Our dried grasses can last for up to 3 years.

DOES PAMPAS GRASS SHED?

Pampas grass sheds when you shake it or move it around. Once it’s in a vase it will not shed. You can also try a little hair spray on the stems to prevent it from shedding after it has been fluffed up. Please try on a small piece first to make sure you like the result. 

CAN YOUR PAMPAS GRASS BE USED TO MAKE WEDDING ARCHES?

Our pampas grass is perfect for wedding arches, altars, hanging constructions and other wedding decor. It’s very fluffy and has a natural light-beige color.